3/23/26
The CUES FAQ: Everything You Need to Know
Rely on the CUES FAQ to find answers to the most commonly asked questions about our pipeline inspection hardware, software, and services.
READ MORE >>News
Stay up to date and learn everything new that's happening at CUES.
3/23/26
The CUES FAQ: Everything You Need to Know
As the world’s leading manufacturer of water, wastewater, and stormwater inspection equipment for more than 60 years, we frequently hear the same questions from customers. To help, we’ve developed this list of frequently asked questions that span training, hardware, software, portability, and more.
CUES Performance
Our municipality has unique pipelines with unique challenges. How can CUES help?
CUES offers a wide range of cameras and transporters that allow you to inspect all different sizes of pipes. CUES cameras and transporters are designed to have high traction and complete multiple pipe segments in one setup, reducing the number of setups per job.
How do you ensure equipment reliability in harsh environments?
CUES equipment is built and tested for harsh sewer environments, including high moisture, debris, and long run times. This reduces downtime and extends the life of your system.
How do CUES products address portability?
CUES offers multiple equipment platforms that allow portability to accommodate work in easements, alleyways, and other hard-to-access areas.
CUES Customer Service & Training
Does CUES provide loaners if a product needs to be repaired?
CUES has the most comprehensive Loaner Program in the industry, designed to keep our valued customers operating while their equipment is in for repair.
How quickly can I expect my CUES truck to be delivered?
CUES has the largest pre-built vehicle program in the industry, which allows us to deliver a CCTV system to you in 2-4 weeks.
What if I don’t understand how to use CUES products?
CUES offers aftermarket on-demand training for the lifecycle of the equipment. Additional training and educational resources include:
I have a set budget each year. How can CUES work for me?
CUES has a large portfolio of products that allows you to design a layout that will meet your budgetary requirements. Also, CUES systems are designed for long-term use with upgrade paths, allowing you to expand capabilities over time instead of replacing entire systems. This helps you stay within budget while improving inspection performance.
What should I do if I need to order new parts or repairs?
CUES Customer Support Centers and field service technicians are located throughout North America. Each center stocks parts and loaners, as well as the ability to service your equipment.
How does CUES maintain compatibility between hardware and software for inspections?
CUES integrates its inspection hardware with GraniteNet, a centralized data and asset management platform developed by CUES. This unified ecosystem reduces compatibility issues, streamlines data transfer from the field to the office, and gives your team a single source for inspection data, reporting, and support.
Long-Term Impact
How can CUES help me reduce inflow and infiltration?
CUES inspection systems help identify cracks, joint failures, and infiltration points early, allowing you to prioritize repairs and reduce inflow and infiltration before it leads to system overload.
How does CUES address EPA consent decrees?
CUES systems provide the inspection data and documentation required for EPA consent decree compliance, including repeatable inspections and detailed reporting.
How can CUES address my evolving needs in the future?
CUES has designed an infrastructure to allow customers to maintain their investment and build on it with future products.
Learn More
If you have more questions, contact us. Our team is standing by to ensure you receive the knowledge, tools, and resources necessary to enhance your sewer inspection, rehabilitation, and management.
3/23/26
Are Flushable Wipes Septic-Safe and Sewer-Safe?
Flushable wipes are not septic-safe or sewer-safe. Although “flushable” wipes are often marketed as environmentally friendly alternatives to traditional toilet paper, these and similar products take longer to break down, and they often lead to costly clogs in septic tanks and sewer systems.
READ MORE >>