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DUC Camera Firmware Updates

Download the Current DUC Camera Firmware

 

Instructions for the HD380 DUC Camera Firmware Upgrade:

IMPORTANT! The following intructions are for the HD380 DUC Camera only! It will not work with the HD300 series DUC cameras.

  1. Download the new HD153 ISO file from this web page (https://cuesinc.com/pages/duc-camera-software-updates). 
  2. Locate the downloaded file and move it to the desktop for easier access during the later steps.
  3. Once this is done, insert the current HD153 USB thumb drive into the USB port on the GraniteNet computer or laptop and format it:
  • Open File Explorer.
  • Click on This PC from the left pane.
  • Under the Devices and drivers section, right-click the flash drive and select the Format option. 
  • Use the File System drop-down menu and select the FAT32(Default) option and Format options – Quick Format.
  • Click the Start button.
  • Click the Yes button.  
  1. Download and install BalenaEtcher for windows - https://www.balena.io/etcher/ (or another tool for writing images to USB flash drivers like Win32DiskImager for example).
  2. Run the application (BalenaEtcher), select a bootable image file you placed on the desktop and the connected USB flash driver and then click the Flash! Button: 
  3. On getting the “Flash Complete!” message, you can exit Etcher and eject the drive. 
  4. The USB thumb drive is now updated and ready for use.
  5. If any issues arise, please contact our Customer Support Specialist at 1.800.327.7791 (ext. 399).

DUC Firmware Upgrade (2.5 GB) 

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